Cancellation & Refund Policy
At fantasysttudent, we aim to ensure a smooth and enjoyable experience for all users. However, we understand that there may be occasions where you need to cancel your participation or request a refund. The following outlines the terms and conditions regarding cancellations and refunds.
1. User-Initiated Cancellations
Before Contest Start: You may cancel your entry into any contest before it begins, provided it falls within the specified cancellation window shown on the contest details page. Upon cancellation, the entry fee will be credited back to your account.
After Contest Start: Once a contest has started, cancellations are no longer allowed, and entry fees become non-refundable as contest outcomes depend on live player performance.
2. Cancellations by fantasysttudent
Low Participation: If a contest fails to meet the required minimum number of participants, fantasysttudent reserves the right to cancel the contest. In such cases, all entry fees will be fully refunded to participants.
Technical Issues: In the event of technical difficulties, server disruptions, or other unforeseen circumstances, fantasysttudent may cancel the contest and issue refunds to all participants.
Rule Violations: If a contest is canceled due to violations of our Fair Play Guidelines or other rules, those responsible may forfeit their refund eligibility.
3. Refund Policy
Eligible Refunds: Refunds may be granted under the following conditions:
- The contest is canceled by fantasysttudent.
- You cancel your entry before the contest begins.
- An error occurs with billing or payment processing.
Refund Process: Refunds will be credited to your fantasysttudent account balance, which can be used for future contests or withdrawn based on our withdrawal policy.
Non-Refundable Situations: Refunds will not be issued in the following cases:
- Disqualification due to rule violations.
- Losses stemming from in-game player performance.
- Refund requests made after a contest has begun or concluded.
4. Withdrawal of Balance
Requesting Withdrawals: You can request to withdraw your account balance at any time, provided you meet the minimum withdrawal amount outlined on our platform.
Processing Time: Withdrawal requests are typically processed within 3-5 business days.
Fees: A nominal processing fee may apply to withdrawals, which will be displayed during the withdrawal process.
5. Requesting a Cancellation or Refund
Contacting Support: To request a cancellation or refund, please contact our support team at [your contact email]. Ensure to include your account details, contest information, and reason for your request.
Review Process: Our support team will review your request and provide a response within 24-48 hours.
6. Policy Updates
fantasysttudent reserves the right to update this Cancellation & Refund Policy at any time. Changes will be reflected on this page, and we encourage users to regularly review the policy.
7. Contact Us
If you have any questions or concerns regarding this Cancellation & Refund Policy, please reach out to us at [email protected].